Beatriz de Nicolás, Chief People Officer, Portik Mexico
What made you decide to join Odevo?
Being a part of Odevo gives us the possibilities of a global group, but with respect for our local market. That’s something I really like. Odevo brings structure and innovation, making us part of something bigger while we keep our own identity and stay true to who we are.
How would you describe the culture at Portik Mexico?
Our culture is very people-focused. We work with collaboration, responsibility, and we really care for each other. We are hands-on and focused on solutions. We review our processes often, challenge ourselves, and always try to improve. Delivering exceptional customer care is at the centre of everything we do. And from what I’ve seen, this goes for all of Odevo.
What role does technology play in your work?
Technology improves transparency, communication, and service quality, it is the key to all we do. It makes our operations more agile and gives clients a faster and more reliable experience. It also helps us stay connected internally through better reporting, incident management, and day-to-day communication. It allows us to offer a more efficient and consistent service.
Portik Mexico has grown fast. What is the secret behind that growth?
One of our strengths is our ability to align different systems and cultures while keeping a high service quality. Attracting and retaining talent is also super important. We work hard to make sure our operations are consistent across many buildings. And now, having the support from Odevo helps us take the next steps in our evolution.
How do you attract and retain talent?
We make sure our teams feel supported, valued, and connected to a clear purpose. People need to know what is expected from them, see opportunities to grow, and feel that their work truly matters. That is the key for us.
Looking ahead, what opportunities do you see for Portic Mexico?
We will continue aligning systems and cultures while maintaining high service quality. Improving our technology is very important. And we will stay focused on building a strong culture and strong teams. Always improving, always thinking big. That is the key to success.
